TFH

Member

Last active 8 hours ago

  1. 6 weeks ago
    Sat Sep 12 08:09:12 2020

    Still about 20% of my users on the old version, still giving me 1-star reviews. Dropped from 4.6/4.7 to below 4.3, thanks to this error. And a drop in the number of users.
    And it seems I am not the only one.

    Instead of just talking about your great service, you should actually do something for the people who have suffered from your error. Give them an upgrade or extension of their license. Or find something else... be creative instead of ignorant.

  2. Tue Sep 8 08:27:21 2020

    -image-

    Thanks Guys!
    And my ratings dropped from 5 stars to 4... Is that "your best of service"?
    Please show me you take some kind of responsbility for this error.

  3. 7 weeks ago
    Sat Sep 5 03:16:13 2020

    Your "best of services" has caused that over 5% of my users has removed the app from their phone in the last 24hours. This damage will probably grow over the next few days. Together with the negative reviews. Thank you very much for NOT taking any responsibility.

    You have put a timebomb in your software against pirated ccopies. I,as a paying customer got to suffer from this. No more 5-star review avarage, complaining users, app-removal. And you're doing nothing to compensate. Great service indeed.

  4. Fri Sep 4 13:51:03 2020

    Kinda tragic that paying customers get stuffed up by your copy-protection.
    Your "support" is that I have to create a new version of the app and "wait" untill it gets approved and untill people will update their app. All people using the current version will keep getting this "fatal error" untill they update. Yes... that's a fantastic "solution".

    You should take better care of your paying customers...

  5. Fri Sep 4 13:35:31 2020

    You've made your point on the official support quite clearly. YOU guys messed up and that is MY problem. Not willing to take any responsibility.
    I wonder how long this thread will remain visible before you remove it.

  6. Fri Sep 4 13:23:46 2020

    How are you goint to compensate me for this??

    • App down for a few days
    • People will probably have started to remove the app
    • New installs will certainly have been removed
    • My 5 star rating is gone, thanks to you

    You are talking about "a bug" in v4.1 but then there would have been more posts about this here on the forum. Please be honost about what happened and find a decent solution.

  7. Fri Sep 4 13:06:35 2020

    Yes... You have just told me it's your fault. Great... And my app will stay offline for another few days and I have lost my 5-star rating. This is NOT acceptable in any way!!!

  8. Fri Sep 4 13:03:52 2020

    I already did that. Please solve this a.s.a.p. It seems that my app has been down for 24 hours already!
    And it is starting to look like it's your copy-protection that is causing this and this is NOT acceptable.

  9. Fri Sep 4 12:53:28 2020

    I just found this thread: https://websitetoapk.com/forums/332-app-showing-fatal-error/0
    But I have purchased a license. I really hope that this issue isn't caused by your copy-protection!!!

  10. Fri Sep 4 12:44:41 2020

    Not even a splash screen. After starting the app, this is what you get:
    https://file-hunter.com/X/FatalError.png

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